Leon Cycle Support
Enter your search term here...
New support ticket
Check ticket status
Can you ship to the US?
How do I track my order?
How long will the delivery take?
Does the temperature affect the battery performance?
General information about accumulators
How do I calculate the watt-hours?
See all 11 articles
Can the bike be driven in the rain?
can you straighten a buckled wheel?
Do you have to insure an e-bike?
How to adjust/ set the correct saddle height.
I get knee pain whilst riding my bike, what could it be?
See all 21 articles
The battery is fully charged and the display shows that the battery is empty
The display always shows 0km/h while Riding
The display cannot be turned on
The display is all scratched after delivery
The display shows an error code (wrench with sequence of numbers)
See all 10 articles
No motor support but everything else is normal
The assistance starts very late or has a bad response
The engine sputters and stops
The motor is very loud and humming
The wheel cannot be moved backwards. Gearbox or controller problem is possible
I need to make a warranty claim
Unboxing and Assembly of NCM Aspen Plus
How to Assemble your new NCM E-Bike from Leon Cycle?
How to Adjust the Settings on Das-Kit C7 Display? | NCM Bikes
Adjusting the Settings on C7 Off-road Display Kit
Adjusting the Settings on L6 or L7 Das-Kit Display