Motor FAQs

No motor support but everything else is normal
Check plug connections.   Disconnect the E-brake lever and retest.  Carefully turn the bike upside down and turn the pedals. A red light should flash reg...
Fri, 14 Aug, 2020 at 11:14 AM
The assistance starts very late or has a bad response
This issue may be due to one of two things. The Controller may need a software update/reflash. The pedal assist sensor is worn or incorrectly fitted and wil...
Mon, 17 Aug, 2020 at 10:51 AM
The engine sputters and stops
Check all plug connections to prevent loose connection issue.   Fully charge the battery to ensure full power it is likely a short in the electrical syst...
Mon, 17 Aug, 2020 at 10:53 AM
The motor is very loud and humming
This is likely a fault within the motor itself. The motor may need to be regreased or replaced if burnt out.
Mon, 17 Aug, 2020 at 10:56 AM
The wheel cannot be moved backwards. Gearbox or controller problem is possible
Disconnect the motor connector and push the wheel backwards again. If the wheel can be pushed back again, the controller is probably defective.   If it is ...
Sat, 18 Apr, 2020 at 3:17 AM