General FAQs

Can the NCM or ET.Cycle e-bike be driven in the rain?
Yes, all components of NCM and ET Cycle are adequately protected against water ingress. However, you should avoid heavy rain, washing the bike with a pressu...
Tue, 2 Aug, 2022 at 1:32 PM
Can you straighten a buckled wheel of NCM Electric Bikes?
While it may be possible to true a wheel through tightening spokes if they are loose or incorrectly tensioned. It is not possible to completely straighten a...
Tue, 2 Aug, 2022 at 1:35 PM
Do you have to insure an e-bike?
Pedelecs, i.e. e-bikes that reach speeds of up to 25 km/h, are legally regarded as bicycles and do not require insurance. These can sometimes be covered by ...
Thu, 4 Aug, 2022 at 11:23 AM
How to adjust/ set the correct saddle height of an e-bike.
The best and most simple method to set the correct saddle height, is to sit on the saddle with the crank arm in the 6 o'clock position pointing down. P...
Thu, 4 Aug, 2022 at 11:24 AM
I get knee pain whilst riding my e-bike, what could it be?
Firstly, please ensure that the saddle height on your bike is set correctly. Assuming the position on the bike is optimal, knee pain during cycling is often...
Mon, 4 Apr, 2022 at 12:46 PM
Is a helmet mandatory for riding an Electric Bike?
It is compulsory for all ages of riders to wear a bicycle helmet while riding an e-bike in all states and the Australian Capital Territory. In the Northern ...
Mon, 4 Apr, 2022 at 12:50 PM
My e-bike no longer changes gears correctly or the chain jumps and changes gear. what is it and how do i fix it?
Gear issues with electric bikes are very common. There is a number of factors which can cause gear issues, however the fix is often relatively simple. M...
Mon, 4 Apr, 2022 at 12:51 PM
MY NCM rim is completely cracked, or spokes are broken
If a rim is cracked it may be possible to have it professionally welded. Otherwise, replace the rim. We do not suggest riding a bike with a cracked rim as t...
Fri, 5 Aug, 2022 at 4:25 PM
The driver touches the front wheel with his toes when he turns into a curve
This maybe normal depending on the specific model of bike. Bikes with a steeper headtube angle bring the wheel further back. It may be necessary to move you...
Mon, 17 Aug, 2020 at 9:58 AM
The electric bicycle cracks when pedalling from the bottom bracket
If the cracking only occurs with motor assistance, an error in the motor is likely. If the cracking occurs exclusively without motor assistance, the bottom ...
Mon, 4 Apr, 2022 at 12:53 PM