Leon Cycle Support

Shipping FAQs 3

• Can you ship outside of Australia?
• How do I track my order?
• How long will the delivery take?

Battery FAQs 12

• Does the temperature affect the battery performance of NCM E-Bike?
• General information about batteries
• General problems of NCM and ET.Cycle Electric Bikes
• How do I calculate the watt-hours of NCM and ET.Cycle E-Bikes?
• How much does a NCM and ET.Cycle E-Bikes battery charge cost?

View all 12

General FAQs 22

• Can the NCM or ET.Cycle e-bike be driven in the rain?
• Can you straighten a buckled wheel of NCM Electric Bikes?
• Do you have to insure an e-bike?
• How to activate the USB port on my NCM M7, Cru7, and T7S e-bike
• How to adjust/ set the correct saddle height of an e-bike.

View all 22

Display FAQs 11

• The battery is fully charged and the display shows that the battery is empty
• The display always shows 0km/h while Riding
• The display cannot be turned on
• The display is all scratched after delivery
• The display shows an error code (wrench with sequence of numbers)

View all 11

Motor FAQs 5

• No motor support but everything else is normal
• The assistance starts very late or has a bad response
• The engine sputters and stops
• The motor is very loud and humming
• The wheel cannot be moved backwards. Gearbox or controller problem is possible

Warranty FAQs 1

• I need to make a warranty claim

Videos 5

• Unboxing and Assembly of NCM Aspen Plus
• How to Assemble your new NCM E-Bike from Leon Cycle?
• How to Adjust the Settings on Das-Kit C7 Display? | NCM Bikes
• Adjusting the Settings on C7 Off-road Display Kit
• Adjusting the Settings on L6 or L7 Das-Kit Display