Leon Cycle Support
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Can you ship to the US?
How do I track my order?
How long will the delivery take?
Does the temperature affect the battery performance?
General information about accumulators
How do I calculate the watt-hours?
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Can the bike be driven in the rain?
Do you have to insure an e-bike?
If a helmet is mandatory
The bicycle cracks when pedalling from the bottom bracket
The driver touches the front wheel with his toes when he turns into a curve
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The battery is fully charged and the display shows that the battery is empty
The display always shows only 0km/h while driving
The display cannot be turned on
The display is all scratched after delivery
The display shows an error code (wrench with sequence of numbers)
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No motor support but everything else is normal
The assistance starts very late or has a bad response
The engine sputters and stops
The motor is very loud and humming
The wheel cannot be moved backwards. Gearbox or controller problem is possible
I need to make a warranty claim
Unboxing and Assembly of NCM Aspen Plus