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Knowledge base
FAQs
Shipping FAQs
3
Can you ship outside of Australia?
How do I track my order?
How long will the delivery take?
Battery FAQs
12
Does the temperature affect the battery performance of NCM E-Bike?
General information about batteries
General problems of NCM and ET.Cycle Electric Bikes
How do I calculate the watt-hours of NCM and ET.Cycle E-Bikes?
How much does a NCM and ET.Cycle E-Bikes battery charge cost?
View all 12
General FAQs
22
Can the NCM or ET.Cycle e-bike be driven in the rain?
Can you straighten a buckled wheel of NCM Electric Bikes?
Do you have to insure an e-bike?
How to activate the USB port on my NCM M7, Cru7, and T7S e-bike
How to adjust/ set the correct saddle height of an e-bike.
View all 22
Display FAQs
11
The battery is fully charged and the display shows that the battery is empty
The display always shows 0km/h while Riding
The display cannot be turned on
The display is all scratched after delivery
The display shows an error code (wrench with sequence of numbers)
View all 11
Motor FAQs
5
No motor support but everything else is normal
The assistance starts very late or has a bad response
The engine sputters and stops
The motor is very loud and humming
The wheel cannot be moved backwards. Gearbox or controller problem is possible
Warranty FAQs
1
I need to make a warranty claim
Videos
5
Unboxing and Assembly of NCM Aspen Plus
How to Assemble your new NCM E-Bike from Leon Cycle?
How to Adjust the Settings on Das-Kit C7 Display? | NCM Bikes
Adjusting the Settings on C7 Off-road Display Kit
Adjusting the Settings on L6 or L7 Das-Kit Display