General FAQs

The electric bicycle cracks when pedalling from the bottom bracket
If the cracking only occurs with motor assistance, an error in the motor is likely. If the cracking occurs exclusively without motor assistance, the bottom ...
Mon, 4 Apr, 2022 at 12:53 PM
The handlebar is loose when riding and is slack
There is a number of possible causes for loose handlebars: - The handlebars are loose at the connection to the stem. This will cause the handlebars to roll...
Mon, 17 Aug, 2020 at 10:06 AM
The NCM / ET.Cycle e-bike frame is broken.
This depends on the location and extent of the break. Minor cracks may be fixable with welding. For larger cracks the frame may need to be completely replac...
Mon, 4 Apr, 2022 at 12:55 PM
The pedals do not stay on the crank arms
Be sure to observe the marking on the pedals ("R" and "L" - left pedals have opposite threads). Reattach and tighten the pedals securely...
Mon, 17 Aug, 2020 at 10:09 AM
The screws / spokes on the wheel rust
Please ensure to keep the bike under cover and out of the weather when not in use and refrain from leaving moisture on the E bike and coming into contact wi...
Fri, 14 Aug, 2020 at 4:56 PM
The suspension fork leaks oil
A light film of oil on the suspension fork leg is normal as a part of lubrication. Excessive amounts of oil such as dripping down the fork leg indicate a da...
Fri, 5 Aug, 2022 at 4:28 PM
Understanding (NCM) Speed and Power Settings
The system provides low to powerful support (depending on the selected setting) for the rider and also facilitates mastery of gradients or riding in headwi...
Tue, 18 Aug, 2020 at 9:38 AM
What is your address?
Leon Cycle Stores Leon Cycle - Main Showroom: Our flagship store in Melbourne is located at Unit 3/45 Leakes Road, Laverton North, Vic 3026 Phone: (03...
Tue, 2 Aug, 2022 at 3:48 PM
What is your phone number?
Leon Cycle Stores Leon Cycle - Main Showroom: Our flagship store in Melbourne is located at Unit 3/45 Leakes Road, Laverton North, Vic 3026 Phone: ...
Tue, 2 Aug, 2022 at 3:54 PM
What times are you open?
We are open from Monday to Friday from 9am to 5pm at our main showrooms. The Franchise stores may have slightly different opening hours.  Leon Cycle Sto...
Thu, 4 Aug, 2022 at 11:12 AM