Battery FAQs

Does the temperature affect the battery performance of NCM E-Bike?
A rechargeable battery can deliver its optimum performance at temperatures between 10° and 25°. During cold and very high temperatures, performance can decr...
Fri, 1 Apr, 2022 at 2:23 PM
General information about batteries
BMS (Battery Management System)   The battery is equipped with a BMS. This regulates the charging and discharging phases (including balancing of the interco...
Tue, 2 Aug, 2022 at 10:50 AM
General problems of NCM and ET.Cycle Electric Bikes
- The battery heats up and smells charred. There seems to be a chemical reaction going on inside the battery. Do not continue to use the battery and store i...
Fri, 1 Apr, 2022 at 2:25 PM
How do I calculate the watt-hours of NCM and ET.Cycle E-Bikes?
There is a simple calculation method for determining the watt-hours of a battery. All you have to do is multiply the voltage in volts (V) by the ampere-hour...
Fri, 1 Apr, 2022 at 2:27 PM
How much does a NCM and ET.Cycle E-Bikes battery charge cost?
In basic terms, the cost of charging a battery depends on the price of electricity and the capacity of the battery. This usually amounts to approx. 0.3 to 0...
Fri, 1 Apr, 2022 at 2:29 PM
NCM and ET.Cycle E-Bikes Charger Issues
- Sparks fly when the charger is connected to the battery. Observe the correct connection sequence: Connect charging socket to battery ⇒ plug mains plug int...
Tue, 2 Aug, 2022 at 11:09 AM
Storage of the battery during a long period of inactivity
If the bike is not in use for a period of time longer than one month, it is best to store the battery. - At 40% - 60% capacity, charge once a month for ...
Tue, 2 Aug, 2022 at 12:27 PM
The battery can’t be charged
- The indicator on the charger turns green right after connecting it to the battery. It won’t turn red, but the battery is empty.  The indicator on the char...
Tue, 2 Aug, 2022 at 11:12 AM
The Battery contacts look dirty and the battery is not powering the e-bike.
FAQ: My Battery contacts are dirty, and my battery is not powering the e-bike. What should I do? If your e-bike battery is not powering the bike and you...
Mon, 12 Aug, 2024 at 3:25 PM
The electric bike battery does not work at all
- Some batteries need to be turned on before use.  B1U – (NCM Paris) set key to ON position I5 – the latest series of NCM Moscow, Milano, Venice (push butto...
Tue, 2 Aug, 2022 at 11:11 AM